WhatsApp Automation

End-to-end WhatsApp automation that turns conversations into workflows, insights, and measurable outcomes — without breaking your existing operations.

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WhatsApp automation turns conversations into decisions, actions, and measurable outcomes. We design and build WhatsApp systems that are accurate, compliant, and ready for production scale.

What WA Automation means at Jina?

At Jina, WhatsApp Automation is not just chat replies — it is a full conversational system that understands intent, interacts with your business tools, and executes actions reliably. We combine AI chat, RAG, and workflow automation so WhatsApp becomes a real business channel rather than just a messaging inbox.

We design systems that work in production, scale with traffic, and stay compliant with WhatsApp policies, privacy requirements, and enterprise controls.

What you can automate on WhatsApp

A disciplined delivery process focused on reliability, compliance, and long-term performance in production

  • Customer Support

    • Auto-resolve FAQs
    • Create and update tickets
    • Track orders
    • Escalate to human agents

  • Sales and Lead Management

    • Qualify leads automatically
    • Capture structured lead data
    • Book demos or appointments
    • Push leads to CRM

  • Bookings and Transactions

    • Appointment scheduling
    • Payment collection
    • Order confirmation
    • Refund initiation

How WA Automation Works

WhatsApp Automation follows a simple, reliable flow: when a user sends a message, the AI understands intent, retrieves the right information from your data using RAG, and decides the best action to take in your systems. The user then receives a clear response, while every step is logged for quality, analytics, and continuous improvement.

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The WA Automation Stack (Powered for Production)

Our WhatsApp Automation is built on a modular, enterprise-grade technology stack that blends conversational AI with reliable workflow automation. At its core, we combine the official WhatsApp Business Platform with AI chat models and RAG pipelines so every reply is contextual, grounded in your data, and capable of triggering real actions in your systems. The stack is designed to be secure, scalable, and easy to integrate with your existing tools rather than forcing you to replace them.

Core technologies we use

  • WhatsApp Business Platform APIs for compliant messaging and sessions
  • AI chat models paired with RAG pipelines for accurate, data-grounded responses
  • Vector search over your documents, knowledge base, and business data
  • Workflow automation engines to orchestrate actions end-to-end
  • Secure data connectors to your CRM, support tools, and internal systems

Ready-made integrations include

  • Salesforce, HubSpot, Zoho CRM
  • Zendesk, Freshdesk, Jira
  • Calendly, Google Calendar, and custom booking systems
  • Payment gateways for collections and refunds
  • Your internal databases, dashboards, and operational tools via APIs and webhooks

Have something in mind?

Share your message flows or sample conversations. We’ll design a production-ready WhatsApp automation approach with clear timelines and a fast path to measurable results.

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